Delivering on client expectations in the digital age has been a key focus for client facing Financial Services organizations in recent years, yet the importance of meeting these expectations has accelerated dramatically with client preferences shifting to digital-first. However, the digital world is chaotic and fragmented with many disparate channels of work (e.g. phone, email, smart devices and other applications). Oftentimes, these channels do not work well together, nor do they provide a convenient solution for clients to reach in with ad-hoc requests with audit trails. Particularly, client communication and collaboration lend itself to a lot of manual processes that lack structure and take up time. And through disparate channels, communication falls off, key documents are lost, untimely actions etc. resulting in loss of revenue / AUM and is a negative client experience.

Businesses need to bring focus to this chaos by providing an all-in-one channel for managing their client business and streamlining their wealth  building journeys and processes with digital interaction workspaces and workflows. As stewards of client’s wealth aspirations the Private Banker / Relationship Manager should be able to connect securely with their clients.  Organizations need to keep pace with the evolving needs of clients, as they increasingly demand the convenience of digital, without sacrificing personalization. Because of this, their client interaction solution needs to blend both structured wealth building workflows and automation with workspaces to support the human interaction required.